FAQ

Help us understand your concern

Hi there. If you have any doubts or problems regarding your order, please check if we have already addressed your concerns in our Terms and Conditions Page.

Shipping

  • With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

 

How do I track my order?

 

How much time do you take to deliver?

          • We will put our best efforts to ship each item in your order within 3-5 working days of you placing the order. However, in some cases, usually for customised orders, we may take longer, up to 10-12 working days, to ship the order.
          • With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
          • Who is your courier partner?

            • We process all deliveries through reputed courier companies. Once your order is shipped, you will be provided with an airway bill number and the name of the courier partner. You can use the tracking ID to track your delivery on the courier company’s website and on our website. Refer “How to track my order?”

             

          • What happens if I am not available to receive my parcel?

            • Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.
            • A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.
            • Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.
            • Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

             

            Are there any conditions on the cash-on-delivery option?

            • Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

             

            What should I do if I have received only a part of my order?

            • Firstly, breathe. Not to worry. While it is our endeavour to ship all items in your order together; this may not always be possible, as some products are shipped from different places. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.
            • What should I do if I receive a damaged parcel?

              • Please do not accept a damaged parcel. All parcels are guaranteed to be in a perfect condition when they are dispatched from our order-processing centre. If you refuse your parcel, please contact customer care and let us know. You can also email us at hello@happywagon.com

               

            • Do you deliver internationally?

              • Not at the moment. However, please do email us at hello@happywagon.com and we will see what can be done.

              Order and Returns details

              • Products purchased online can be returned (unopened, without damage and with all the tags intact) within 7 working days.
              • As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.

              You can courier the product(s) to the address mentioned below:

Happy Wagon, Unit of Futurewagon Pvt Ltd, 
Anjanadri Warehouse Opp Rohan Upavan Apartment,  
No 23/8, Khata No. 69 situated at Kyalasanahalli Village,
KR Puram Hobli, Bangalore - 560077  
    • The amount paid by you will be refunded within 15 working days after deducting the shipping costs.
    • Cancelled orders will be refunded in full if the products have not been shipped from our order-processing centre. (Please check the cancellation FAQ section for further details)

     

    Cancellation

    When can you cancel the order?

    • Cancellation of orders are accepted when the order has been confirmed, and an order ID has been generated.

    • Cancellation is also accepted only until the time the order has been shipped.

     

    Can I cancel my order once the product has been shipped?

    • Once shipped, we will not consider cancellation requests.
    • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

     

    What about cancellation charges?

    • For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.
    • For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in non-serviceability of future COD orders from you.

     

    When do we get our refund for the cancelled order?

    • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
    • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

     

    Bulk Orders

    For placing bulk orders, you can email us at hello@happywagon.com or call us at 080 4090 5885 / 8618394311